Driving Service Excellence Across East Africa
For over 10 years, we've built the teams behind East Africa's best hospitality, tourism, and service brands - training 2000+ professionals in the standards that turn good service into exceptional service.
Where are you based?
15+
Years of Experience
2
Countries
2000+
Professionals Trained
50+
Partner Organizations
Who We Are
Outstanding Solutions Africa is a boutique hospitality and human capital consulting firm dedicated to transforming service excellence across East Africa. With deep roots in Tanzania and a growing presence in Rwanda, we specialise in training, recruitment, team building, and customer experience development.
We work at the intersection of people, service, leadership, and business performance — helping organisations close the skills gap, retain talent, and build cultures where service is a standard, not an event.
What We Do
Practical, results-driven solutions for hospitality and service businesses across East Africa.
Training & Development
Tailored training programmes for hospitality, tourism, and service teams.
Learn MoreRecruitment & Placement
Strategic staffing solutions to find and place the right talent.
Learn MoreTeam Building
Custom facilitation sessions that energise teams and strengthen service culture.
Learn MoreProject Implementation
End-to-end delivery of training projects for businesses, NGOs, and institutions.
Learn MoreConsulting for Service
SOPs, service design, and expert advisory to elevate your operations.
Learn MoreGraduate Bootcamps
Intensive 10-day bootcamps preparing graduates for careers in hospitality and service.
Learn MoreWho We Work With
Hospitality & Tourism
Hotels, lodges, safari camps, resorts, tour operators, and destination management companies — the core of what we do.
Service-Driven Organizations
Banks, insurance companies, telecoms, automotive dealerships, and healthcare providers who apply the same service excellence standards to their customer-facing teams.
Government & Institutions
Implementation partner for skills development, TVET alignment, and public-private partnerships.
Professionals
Individuals seeking job-readiness training, upskilling, coaching, and career placement in the hospitality sector.
Trusted by Leading Organisations Across East Africa
Free Resource — Customer Experience Health Check
Download our free assessment tool and discover exactly where your team's service delivery stands today.
Download Free AssessmentAwards & Recognition
Best Training and Development Company of the Year
Acoya 2026
Proud Members Of
Ready to Elevate Your Team?
Talk to us — we'd love to learn about your organisation and explore where we can help.
Get in TouchTanzania
+255 (0) 756 716 496
Arusha
Rwanda
+250 799 649 725
Kigali