CX Leadership Masterclass
A flagship 3-day virtual intensive for East African business leaders
Where customer experience becomes boardroom strategy, not a service-desk afterthought.
Only 20–30 seats — cohort capped by design
17–19 Sept 2026
Thu, Fri, Sat
6:30–8:00 PM CAT
90 mins per session
Live via Zoom
3 sessions total
About This Programme
The CX Leadership Masterclass is a 3-day virtual intensive designed specifically for East African business leaders and decision-makers. This is not a frontline service training — it is a strategic programme for those who set direction. It is built on one belief: customer experience left off the boardroom agenda is a revenue strategy left incomplete.
Every session is live and interactive, grounded in real East African business context, and designed to produce decisions — not just insights.
Facilitated by Laura J. Minde & Kagame Steven — Outstanding Solutions Afrika
What You'll Walk Away With
Three strategic outcomes for leaders who complete the programme.
Align CX with Business Growth
Connect customer experience directly to your organisation's strategy and numbers — not just service scores.
Build a CX-Driven Culture
A culture where every team member — regardless of title — contributes to exceptional experience.
Innovate & Measure CX ROI
Leave with tools to redesign what's broken and the language to prove what it's worth.
Investment
Market
Rwanda
Investment
RWF 150,000
Register Your Seat
Complete the form below to reserve your place. Seats are limited to 20–30 participants.
Your Facilitators
Laura J. Minde
Certified CX Professional · Outstanding Solutions Afrika
Kagame Steven
Transformational Leadership Facilitator & CX Professional
"Rooted in Experience. Built for Service. United by Purpose."