Rooted in Experience. Built for Excellence.
15+ years of building high-performing teams and exceptional service cultures across East Africa.
Our Story
Outstanding Solutions Afrika was born from a shared passion for hospitality — and a deep understanding of its challenges on the ground.
It began in Tanzania, where founder Laura Minde saw firsthand the struggles her father faced running a hospitality business: the constant search for the right people, the gaps in training, and the difficulty of building a truly motivated team. What started as a personal observation quickly revealed itself to be a widespread industry issue — one that needed a focused, long-term solution. Driven to close that skills gap, Laura launched Outstanding Solutions, a boutique human capital firm focused exclusively on the hospitality and tourism sector. With a growing impact in Tanzania, the journey soon expanded across borders.
In Rwanda, Edson Habineza, a seasoned hospitality professional with over a decade of industry experience, was working toward the same goal — raising service standards and developing local talent. Brought together by their shared commitment, Laura and Edson partnered to launch Outstanding Solutions Afrika – Rwanda, combining regional insight with a unified mission.
Together, they are building a pan-African platform that helps hospitality businesses grow through people — through skills, service culture, and sustainable transformation.
Our Vision
To be East Africa's leading partner in practical hospitality and tourism development, empowering people and businesses through hands-on training, continuous professional growth, service quality improvement, and impactful project delivery. We envision a sector where every guest experience reflects excellence, every team operates with purpose, and every professional has access to the skills and support they need to thrive.
Our Mission
To support the region's vision of becoming a high-quality, service-driven tourism destination by equipping hospitality professionals with practical skills, promoting continuous learning, and driving service excellence through independent quality assessments, team development, and expert consulting. We are committed to building a skilled, motivated, and future-ready workforce that contributes to sustainable tourism growth and inclusive economic development across East Africa.
Our Values
Integrity
We are committed to conducting our business with honesty, transparency, and fairness. We will not engage in any activity that is illegal, unethical, or contrary to our values.
Service Attitude
We are committed to providing excellent service to our customers. We will treat our customers with respect, courtesy and professionalism.
Passion
We are passionate about our business and are committed to delivering high-quality products and services. We work with enthusiasm and energy to achieve our goals.
Learning
We believe in continuous learning and development. We provide our employees with training and development opportunities to enhance their skills and knowledge.
Our Team
Laura Minde
Founder & Managing Director
Laura has over 15 years of hospitality expertise and a Master's in International Hospitality Management. She leads our strategic vision with a strong focus on training and team-building facilitation.
Edson Habineza
Partner
A seasoned hospitality professional with over a decade of industry experience, driving service standards and developing local talent in Rwanda.
Peter Mugisha
HR & Project Lead
Peter specializes in HR project management. With expertise in guiding solutions from innovation to implementation, he ensures seamless project execution.
Mary Fabian
Sales & Recruitment Coordinator
Mary drives business growth with strategic marketing and client engagement. She specializes in building strong brand presence and fostering lasting partnerships.
Joackim Japhet
Sales & Recruitment Coordinator
Joackim specializes in sales and recruitment coordination. With a strong ability to connect top talent with the right opportunities, he supports both clients and candidates.
Doreen Lazaro Komba
Office Admin and Accountant
Doreen ensures the smooth operation of our Arusha office, handling administration and accounting with precision and care.
🇹🇿 Tanzania
Corridor area, House 94, Njiro Road, Arusha
+255 (0) 756 716 496
Visit Tanzania Office Page